❓ General Questions
Frequently Asked Questions About fg88
From opening an account to withdrawing funds — clear and straightforward answers to the questions that come up most when using fg88 are all here.
fg88 is a reliable online gaming platform for players in Bangladesh. Whether new or experienced, many players have questions about registration, KYC verification, payments, game rules, or account management. This page answers more than 20 questions across four main categories — directly and in plain language. If you cannot find the answer you need, our 24/7 live chat support is always ready to help.
FAQ Categories
Identity Verification (KYC)
The National ID (NID) is the most commonly used document for identity verification (KYC) at fg88. A passport or driving licence can also be submitted. For address verification, a recent utility bill or bank statement works well. It is important that document images are clear and fully visible.
If verification is rejected, a message explaining the reason is usually sent. The most common reasons are blurry images or cropped documents. Take new, clear photos and resubmit. If you are unsure about the issue, contact us via live chat or at [email protected] — the support team will guide you through it step by step.
fg88 uses SSL encryption technology to keep all information secure. The documents you submit are used only for the identity verification process and are not shared with any third party. For more details on our privacy practices, please visit our Privacy Policy page.
Yes, this is very important. The name registered on your fg88 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. A name mismatch makes payment verification complicated and can cause problems with withdrawals. Make sure you enter the correct name at the time of registration.
Generally, once verification is completed it does not need to be done again. However, if any information on the account changes or the platform requires re-verification for security reasons, new documents may need to be submitted. The support team will let you know if this is the case.
Withdrawals
To withdraw bonus funds, you must first meet the wagering requirement. For the fg88 welcome bonus, a 25x wagering requirement applies — on the bonus amount only, not on the deposited amount. For example, if you receive a ৳1,500 bonus, you can withdraw winnings from that bonus after completing ৳37,500 in bets.
The normal processing time for a withdrawal is between 30 minutes and 3 hours. If it takes longer, first confirm that your KYC verification is complete and that your payment method details are correct. If the issue persists, let us know via live chat — the support team will check it promptly.
The minimum withdrawal amount at fg88 is ৳500. This same limit applies to all methods — bKash, Nagad, Rocket, and bank transfer. Withdrawal requests below this amount are not processed.
Most withdrawals are completed within 30 minutes to 3 hours. This may vary depending on the payment method and network. bKash and Nagad are generally processed faster; bank transfers may take a little longer depending on the bank's own processing time.
Four methods are available for withdrawals from fg88: bKash, Nagad, Rocket, and bank transfer. For bank transfers, funds can be sent to major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank. It is convenient to withdraw using the same method you used to deposit.
Account Questions
During registration you will generally need to provide your full name, email or mobile number, a preferred username, and a strong password. You must be at least 21 years old. It is important to enter accurate information, as it will be cross-checked during KYC verification later.
No, only one account per player is allowed. Opening multiple accounts is a violation of the fair play policy and risks account suspension. If you have a problem with your existing account, contact the support team — resolving the issue is the right approach, not opening a new account.
Clicking the "Forgot password?" option on the login page will start the password reset process. A verification code will be sent to your registered email or mobile number. You can then use that code to set a new password. A strong password with uppercase letters, numbers, and special characters is recommended.
Yes, you can log in to fg88 from any device using your username and password. When logging in from a new device, an additional verification code may be requested for security. If a login session is still active on an old device, you will have the option to end it from your account settings.
Some common causes of login problems: incorrect password, Caps Lock being on, or a temporary lock after several failed password attempts. First, try resetting your password. If that does not work, clear your browser cache or try a different browser. If the problem continues, let us know via live chat.
Usernames must generally be between 6 and 20 characters and may only use Latin letters and numbers. Passwords should be at least 8 characters long; combining uppercase letters, lowercase letters, and numbers makes your account more secure. Specific instructions will be shown during registration.
Live Dealer Games
Teen Patti is a popular South Asian card game played with three cards. Each player receives three cards and the player with the strongest hand wins. In Andar Bahar, a joker card is revealed and the player must guess whether the next card of the same value will appear on the "Andar" (inside) or "Bahar" (outside) side. Both games are available in the live dealer section of fg88.
In Baccarat, you bet on either the "Player" or the "Banker" side, or you can choose "Tie" (draw). Each side receives two to three cards, and the side whose points are closest to 9 wins. 10s and face cards are worth zero; aces are worth one. If the total goes to two digits, only the last digit is counted.
fg88's live dealer tables offer a range of limits for all types of players, from small budgets to large. The specific limits for each table are shown before you enter the game lobby, making it easy to choose the right table for your budget.
Yes, fg88's live casino runs on both Android and iOS devices via a mobile browser. For the best experience, use a stable internet connection (Wi-Fi or 4G/5G). Rotating your screen to landscape mode gives you a better view of the dealer's table.
Live Roulette has two main types of bets — inside bets and outside bets. Inside bets are placed on a specific number or small group of numbers; the chance of winning is lower but the payout is higher. Outside bets cover larger groups such as red/black, odd/even, or 1–18/19–36; these have a higher chance of winning.
Yes, fg88's live dealer games are operated by international providers such as Evolution Gaming and Ezugi, who follow independent auditing processes to ensure fair play. A real dealer sits in front of you dealing cards, and the entire process is visible via live video, so there is no room for manipulation.
Still have questions?
If the answers above have not resolved your issue, fg88's support team is ready to help directly. Talk to us in Bengali — we are here whenever you need us.
24/7 Live Chat — in Bengali and English