fg88 Privacy Policy —
Your Information Is Safe

1 Types of Information Collected

We collect various types of information when you create an account and use services on the fg88 platform. This information falls into two main categories:

1.1 Personally Identifiable Information (PII)

• Full name and date of birth
• Email address and mobile number
• National ID (NID) or passport details (for verification purposes)
• Current and permanent address
• Financial information: bKash, Nagad, Rocket numbers and bank account details

1.2 Non-Personally Identifiable Information

• Device type, operating system, and browser version
• IP address and geographic location (at city level)
• Session duration and navigation patterns on the platform
• Preferred game categories and betting history
• Cookies and local storage data

2 How Information Is Collected

fg88 collects your information in the following ways:

2.1 Information Provided Directly

We collect information you provide directly during account registration, the identity verification (KYC) process, deposit and withdrawal transactions, and when contacting customer support.

2.2 Automatically Collected Information

When you visit the fg88 website, our servers automatically record certain information about your browser, device, and connection. This information does not directly identify any individual, but helps improve service quality.

2.3 Through Third Parties

Limited information may be received from payment processors (bKash, Nagad, Rocket, and associated banks) for transaction verification and fraud prevention purposes.

3 Purpose of Using Information

fg88 uses your information only for specific, transparent, and lawful purposes:

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To securely complete all financial transactions, including a minimum deposit of ৳300 and minimum withdrawal of ৳500. To ensure fast payments via bKash, Nagad, Rocket, and bank transfer.
• Identity Verification (KYC): To prevent fraud, combat money laundering, and verify age (to ensure access is limited to users aged 21 and above only).
• Customer Support: To provide 24/7 live chat and email assistance.
• Technical Improvement: To improve platform performance and user experience.
• Responsible Gaming: To identify unusual betting patterns and ensure player protection.
• Legal Compliance: To comply with applicable laws and regulations.

We do not use your information for marketing or third-party advertising purposes without your consent.

4 Data Storage and Security

fg88 gives the highest priority to the security of your information. We use industry-standard technical and organizational measures:

4.1 Encryption Technology

All data transmissions are protected through SSL (Secure Sockets Layer) encryption technology. All information exchanged between your browser and our servers remains encrypted, making it impossible for third parties to read.

4.2 Server Security

Our data servers are housed in high-security data centers. Through firewalls, access controls, and regular security audits, we protect your information from unauthorized access.

4.3 Retention Period

Your information will be retained for the full duration of your active account and, after account closure, for as long as required by applicable law. After an account becomes inactive, personally identifiable information is securely deleted or anonymized.

4.4 Staff Training

Only authorized and trained fg88 staff may access user information, and they operate under strict confidentiality agreements.

5 Sharing Information with Third Parties

fg88 never sells or rents your personal information. However, sharing information may be necessary in the following limited circumstances:

5.1 Payment Processors

Only the minimum information required to complete transactions is shared with bKash, Nagad, Rocket, and associated banks. These partners manage information under their own privacy policies.

5.2 Technology Service Providers

Technology partners that assist in operating the platform (such as server hosting and analytics) are contractually bound to comply with confidentiality terms.

5.3 Legal Obligations

If disclosure of information is required to comply with a court order, a lawful request from a government authority, or applicable law, we will not share any information beyond what is legally required.

5.4 Business Transfer

In the event of a business merger or acquisition, user information may be transferred. In such cases, we will notify you in advance and the new controller will also be bound to comply with this Privacy Policy.

6 Cookies and Tracking Technology

fg88 uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform (login sessions, security tokens). These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings (language selection, game layout).
• Analytical Cookies: Used to understand platform usage patterns and improve service quality.

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, disabling certain cookies may limit platform functionality. Please refer to your browser's help section for managing cookies.

7 Your Rights

Every fg88 user has the following rights regarding their personal information:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (except where subject to legal obligations).
• Right to Restriction of Processing: The right to request that processing of your information be limited for specific purposes.
• Right to Data Portability: The right to receive your information in a structured, commonly used format.
• Right to Object: The right to object to certain types of processing of your information.

To exercise these rights, email [email protected]. We will respond to your request within 30 business days. Some requests may require additional information for identity verification purposes.

8 Privacy of Minors

fg88 strictly prohibits access by anyone under the age of 21. We do not intentionally collect personal information from any minor.

Age verification is mandatory during the registration process. If we confirm that a minor has created an account using false information, that account will be suspended immediately and all associated information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

9 Data Deletion and Account Closure

You may request closure of your fg88 account at any time.

9.1 Account Closure Process

Submit an account closure request by emailing [email protected]. After verifying your identity, we will close the account through the established process. Any remaining balance will be returned to your registered payment method before closure.

9.2 Data Retention Policy

Even after account closure, information required for financial transactions, fraud investigations, and legal obligations will be retained for the designated period. After this period, information will be securely destroyed or anonymized.

10 Changes to This Policy

fg88 may update this Privacy Policy from time to time. For significant changes, we will:

• Update the date on this page
• Send a notification of the changes to your registered email
• Display a notification when you log in to the platform

Updated policies will take effect 30 days after publication. Continued use of the platform after changes are made will be considered acceptance of the new policy. You have the right to close your account if you do not agree to the changes.

11 Contact Us

For any questions, concerns, or requests to exercise your rights regarding the Privacy Policy, please contact the fg88 privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 — support in Bengali and English

We always take your privacy concerns seriously and are committed to providing a resolution as quickly as possible.